IT Operation Support Engineer

Join Lenovo as an IT Operation Support Engineer in beautiful Bali and become a key player in maintaining and optimizing our IT infrastructure. This role offers a unique opportunity to work in a dynamic, global environment while enjoying the vibrant culture and lifestyle Bali has to offer.

As an IT Operation Support Engineer, you will be responsible for ensuring the smooth operation of our IT systems, providing technical support to end-users, and implementing improvements to enhance system performance. You'll work closely with our global team to troubleshoot issues, implement solutions, and ensure our IT infrastructure is always up and running.

Lenovo is a leading technology company that designs, manufactures, and sells personal computers, workstations, servers, and related products and services. With a strong commitment to innovation and sustainability, Lenovo is dedicated to delivering high-quality technology solutions to customers worldwide.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 and Level 2 technical support to end-users, ensuring minimal downtime and maximum productivity.
• Monitor and maintain IT systems, including servers, networks, and workstations, to ensure optimal performance.
• Troubleshoot and resolve hardware and software issues, working closely with global teams to implement solutions.
• Implement and maintain security protocols to protect our IT infrastructure from cyber threats.
• Conduct regular system audits and performance reviews to identify areas for improvement.
• Collaborate with the IT team to implement new technologies and systems, ensuring seamless integration with existing infrastructure.
• Provide training and documentation to end-users, ensuring they can effectively utilize our IT systems.
• Stay up-to-date with the latest industry trends and technologies, applying this knowledge to enhance our IT operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT operations support, with a strong background in troubleshooting and problem-solving.
• Proficient in using ITIL framework for IT service management.
• Experience with Windows Server, Linux, and network devices (Cisco, Juniper, etc.).
• Familiarity with scripting languages such as PowerShell, Python, or Bash.
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong communication and interpersonal skills, with the ability to work effectively in a global team.
• Proven ability to work in a fast-paced, dynamic environment, with a focus on delivering high-quality results.

🛠️ Keahlian

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