Customer Service Representative - Mitra10

Join Mitra10 as a Customer Service Representative in the vibrant city of Denpasar, Bali! We are seeking passionate and professional individuals to deliver exceptional service to our valued customers. In this role, you will be the face of our company, handling customer inquiries, resolving issues, and ensuring a seamless experience. As part of our dynamic team, you will collaborate with various departments to provide top-notch support. This is a fantastic opportunity to grow your career in a supportive and innovative environment.

Mitra10 is a leading company in the customer service industry, known for its commitment to excellence and customer satisfaction. Located in the heart of Denpasar, our office provides a welcoming atmosphere where you can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join us and be part of a team that values your growth and success.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Collaborate with internal teams to gather information and provide solutions to customer queries.
• Document customer interactions and maintain accurate records in our CRM system, Zoho.
• Monitor and improve customer service metrics to enhance overall performance.
• Train and mentor new hires to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in using CRM systems, particularly Zoho.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving and conflict resolution skills.
• Fluency in Bahasa Indonesia, both spoken and written.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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