Customer Retention Canvassing - Balikpapan

Astra Credit Companies · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
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Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Canvasser to join our team in Balikpapan. This role is crucial in maintaining and enhancing customer relationships, ensuring customer satisfaction, and driving retention rates. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for customer service.

📋 Tanggung Jawab Pekerjaan

Visit assigned customer locations to understand their needs and concerns.,Provide exceptional customer service and address any issues or complaints promptly.,Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.,Collect and analyze customer feedback to identify areas for improvement.,Promote our products and services effectively to existing customers.,Ensure timely and accurate documentation of all customer interactions.,Collaborate with the sales and marketing teams to achieve retention goals.,Attend and participate in regular team meetings and training sessions.

🎓 Kualifikasi & Syarat

Minimum of 2 years of experience in customer service or sales roles.,Strong communication and interpersonal skills.,Ability to work independently and as part of a team.,Familiarity with the automotive or financial services industry is a plus.,Valid driver's license and a reliable vehicle for field work.,Ability to travel to various customer locations.,Proficient in using basic office software and customer relationship management (CRM) tools.,High school diploma or equivalent, with a degree in business, marketing, or a related field preferred.

🛠️ Keahlian

Excellent communication skillsStrong customer service orientationProblem-solving abilitiesTime management and organizational skillsSales and negotiation skillsKnowledge of CRM toolsAbility to work under pressureTeamwork and collaboration skills
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